By integrating portals with your enterprise, your
organization can provide the data that is critical to serving the needs of the
entire organization and its customers.
Let employees manage personnel information and streamline administrative
tasks by providing an Employee Self Service site. This not only saves the
overhead costs associated to additional HR and payroll resources, but most
employees prefer the timeliness and privacy of directly viewing and updating
their own data.
Available functionality via a Employee Self Service
- Time Entry - Time collection
is not only important for hourly employees. Exempt staff can
request days off, view accrual balances and record sick time.
- Benefit Enrollment - Automate
new hire and open enrollment processes by configuring your
benefit self service site to present the options that are
specific to your employees.
- Review Employee Profile -
You'll be surprised how the depth and accuracy of your employee
information will improve when employees have direct access to
request updates to their own information.
A Vendor Portal provides a single web interface for your suppliers to
log-in and view open orders as well as submit information to you such as
electronic invoices, ship notifications, production schedules, delivery
acknowledgements and more. These collaboration functions are designed to improve
your vendor communications thereby receiving your purchased product or service
in a timely manner and to the specifications you requested.
Available functionality via a Vendor Portal:
- Request for Quotes -
Facilitate the request and review of multiple bids through a
structured RFQ gateway.
- Purchase Order Status - Enable
vendors to update expected ship dates and order status on open
- Accounts Payable Status - Save
valuable accounting resource time by eliminating inquiry calls
to AP Clerks. By providing vendor access to vouchers that are
awaiting payment, vendors will know as soon as possible the
status of their open invoices.
Customers are fluent with the web, and appreciate the no-waiting, 24/7
convenience of a self-service portal. Not only are customer portals efficient
for your organization, but people often like them better than conventional, more
time-consuming, agent-assisted support.
Available functionality via a Customer Portal:
- Order Entry and Tracking -
Allow customers to book orders and check on the status of their
- File Management - Engineering
and requirement documents can be requested and submitted by your
customers such that you can adequately deliver upon their order.
- Customer Service - Service
orders can be entered and tracked. Additional customer utilities
such as a knowledge base and product documentation improve the
overall experience of your customers.